Credit/ Debit card:

Using certified leafing encryption
technology, your details will remain private and encrypted throughout the whole process. A secure shopping experience is a priority and a guarantee. We currently accept Visa, Mastercard, and Amex card.

Tabby:

Tabby allows you to pay in 4 interest free payment installments. After placing your order, select the Tabby option and fill out your details at checkout. Available only in the UAE and KSA.

You can use any promo code
or discount code at check out, your discount will be automatically applied.

We offer local payment method with
Tabby in installments, without any interest or fees. Tabby is available in the UAE and KSA. You can select this payment methods at checkout.

Local delivery in UAE:

Express delivery, 1-2 business days: FREE

International delivery:
Express delivery within 3-5 working days : 50 AED

If you would like to change your
delivery address, please contact our customer service team as soon as possible after placing your order at contact@mirela-shop.com

You can track your order through the Airway bill number we will send you via e-mail.

For all local deliveries in UAE, you will receive your order within 3 to 5 business days. For all international
deliveries, you will receive your order within 5 to 7 working days.

You can return your item within 14 days of delivery. We only accept return of items unworn, with hangtags on, and in their original poly bag the items were shipped with. We will issue a return within 48 hours of receiving and inspecting the merchandise. The refund takes 5-7 business days to reach out to you.

Please not that we do not accept merchandise exchange. Instead, kindly place a new order.

For returns, you can
request a return directly on your account on our website or by sending us an email at contact@mirela-shop.com
and we will get back to you with the return instructions.

Returns are free of charge
locally and internationally within 14 days of receiving your order. After 14 days, we do not accept returns.

You can only return an order at a
time. Each order needs to be processed separately.

Mirela does not accept
exchange. You would need to place another order in order to get a new items. Please contact us at contact@mirela-shop.com

Refunds are issued within
48 hours of return upon quality inspection. Credit card refund can take up to 5-7 days.

Please contact our
customer service directly and inform our team within 2 days of receiving your order contact@mirela-shop.com

Mirela is produced locally in UAE using and sourcing local fabrics. All the collection are made locally reducing carbon emission in shipping and supporting local economy. Mirela is also a slow brand, meaning we don’t over produce and each collection is
produced at small quantities ensuring your pieces are unique.

We always recommend to use dry cleaning for our items as we are using delicate silk and fabrics.